A Bankruptcy Lawyer’s Move From Palm To Droid

Michigan Bankruptcy LawyerI waited. The small screen strained my eyes. The CPU strained under the countless mods I had installed, and the paint wore off the little buttons. Days turned into weeks, weeks into months. The battery’s life began to end, barely lasting a work day. Then, just in time, it happened: my two year contract expired.

My Palm Treo 700wx, the phone and contract my ex-employer picked out for me and then shackled me to, was finally ready for retirement. It was a pretty typical smartphone for the day: stock Windows Mobile 5 (which I modded to 6 and then 6.1), full querty keyboard, and a small selection of common apps. But now the shackles were off. As of September 2009, I was free.

But I didn’t rush out and buy a new phone. No… I knew better. Two years of imprisonment makes you crazy like a fox. I went on waiting.

Until a week ago, when I sprung from bed at half past six, threw on my clothes and drove to the nearest Verizon store. I sat in my still freezing car, waiting for the big red “open” sign to light up. And when it finally did, I burst in exclaiming “I want a DROID!” No, I didn’t want a free donut. I didn’t want their overpriced car chargers or car mounts. I knew what I wanted: an Android phone.

An hour later I was $269.00 poorer (I got $30.00 off because I was a switching Alltel customer) minus a $100 rebate.

But I was also infinitely happier.

To put things in context, the difference between a two year old smartphone and a modern iPhone or Droid is not an apples-to-apples comparison. It’s an entirely different mobile experience. As a full disclaimer, my old Palm has been my only first-hand exposure to the smartphone world. I have limited experience with iPhone, and so I’m unable to make any direct comparisons. That said, here is my review of Verizon’s Droid:

Physically, the Droid is a good sized phone. Although it fits comfortably in my hand, I do find my fingers getting tired with prolonged texting from the weight. The screen is big and extremely sharp. The Droid’s picture sharpness is universally praised amongst reviewers, and I’m no exception. I do fret about dropping it because of the size (and hence vulnerability) of the screen. I bought a nice protective cover for it, but I’m still paranoid; all I can do is hope it endures.

The phone has the standard volume controls, a physical power switch on the top, and a “camera” button on the side for quick camera access. I was a bit disappointed there is no dedicated voice command button, but it’s probably possible to rebind the camera button to activate voice recognition. It’s particularly a shame because the voice recognition is so outstanding. It gives you the standard “call Jim Smith” and “run Calculator” type commands. But it also gives you the ability to run very accurate Google searches with your voice, perfect for finding a phone number or Google Map directions while driving (more on that later).

The 5 megapixel camera works very well and takes good pictures for a phone. It has a flash for nighttime photos, but the few dark pictures I’ve taken with it aren’t anything write home about. It also boasts a hardware keyboard, which saves you lots of precious screen space while using applications like Google Talk or texting. I’m not entirely impressed with the quality of the hardware keyboard, but am reserving judgment until I have time to retrain my fingers and break it in a bit. Until then, it also has a nice on-screen keyboard. The touch screen is very responsive and easy to use.

The phone also has a standard size audio jack, which is great for listening to podcasts over the G3 connection. The Pandora application is also excellent, and gives me high quality streaming radio. That said, I’m eagerly awaiting a Rhapsody application, so I can stream MP3’s on demand with my unlimited subscription. It is rumored to be in the works for early 2010. The handset and speaker project as decent sound quality as one can expect from a phone.

Out of the box, the Droid, with its Android OS, is truly a Google phone. Google Calendar, Gmail, Google Talk, and Google Voice come pre-installed with excellent intuitive interfaces. The Webkit browser (same as Mac Safari) renders very sharp and accurate, is responsive, and allows for multiple window browsing. The Browser and Gmail include nice PDF viewers with smooth zooming and scrolling. Using Dropbox’s online interface, I can view all my clients’ files from my phone. Gmail pushes email for instant new email notification. Google Calendar has a nice looking app which syncs all your online calendars and gives appointment reminders.

I was also very pleased to discover that Google Voice calling has been built natively into the phone. You can force every call to go out through Google Voice, or have it prompt you prior to sending each call, with the calling appearing and behaving like any other outgoing call. Adding my Google Voice account’s “out” number to my “Friends & Family list” basically gives me unlimited free outbound calling. And with Google’s acquisition of Gizmo5, free inbound isn’t far off…

The Youtube integration is also very slick. I can take a quick video of my kids playing in the yard, and with two clicks it uploads to YouTube over my wifi or G3 connection. Same goes for pictures using Picasa.

Google Maps has its own snappy application, complete with Google Latitude to identify your exact location using the integrated GPS. The app also comes with a new feature called Google Navigation. This is basically Google Maps with voice guidance like a TomTom, but free and in your phone. Until my wife and I were able to navigate perfectly around an area of Detroit we’d never visited before while we Christmas shopped, she was less than impressed with my new phone. After that, she was a believer.

And there of course other features. The barcode scanner lets you price compare while shopping. The Amazon application is great for reading user reviews or shopping while waiting for a hearing. And the desktop is extremely customizable, including “iGoogle” like widgets. And then there are all the apps and features I undoubtedly have yet to discover.

I’d be amiss if I failed to mention that all this software is running on a Linux kernel, as it shows with its stability. I’ve never had the whole phone lock up. I’ve had single applications fail on a couple occasions, but was able to simply force quit the app without disturbing anything else running in the background. Maybe I’m just lucky, but stability hasn’t been an issue.
There are some software weak points. Adobe Flash is still missing, and there is no official Adobe PDF Viewer (though the included previewer is decent). There is a noticeable lack of high quality games (as if I had time to play them anyway but, it’s the principle of it!) Overall, the Android marketplace, while containing a significant number of applications, is not huge. And the applications that are there are still young and push out frequent updates.

But ironically, these applications are where I predict the Droid will shine in the long run. The Android OS is extremely developer friendly. That doesn’t just mean people can develop applications, but it means they can develop applications that integrate natively into the phone’s Android OS. Remember how I described Google Voice as being indistinguishable from the phone’s native calling interface once enabled? Other developers can accomplish similar feats using Android’s open platform. Once enabled, these modular applications become as much part of the phone as any native application, allowing unparalleled customization. For that reason, I believe the Droid (and other Android phones) will become increasingly powerful – and hence increasingly popular – over the coming months, as bigger and better applications are developed.

And that is why I waited after my old phone’s contract expired. Rather than rush out and buy an iPhone, I knew I wanted an Android. Thus far, it’s looking as though my patience is going to pay off. At least I hope so; I have to live with this decision for another two long years.

Wm. Paul Slough is a Michigan bankruptcy lawyer who practices virtually.

Remaking The Bankruptcy Law Firm: Telephone Systems

Grasshopper Virtual Phone SystemWhen attempting to create a location-independent law firm, the first thing that’s important to handle is how telephones are used.  Though we live in a digital world, for most the telephone is still the primary means of connecting.  Courts need to get through to the office, clients call with a myriad of questions and issues, and we as attorneys are required to be available.

I thought initially of having a voice mail system that used the 4-Hour Workweek system of, “I’m not here, I’ll call you back at 2:00pm, leave a number and buzz off,” approach but quickly discarded it as unworkable for all but a few people in the office.

The old telephone system was unworkable, cumbersome and costly to maintain.  14 lines into the office just to be sure that callers never got a busy signal, proprietary handsets that could not be easily swapped out for replacements in the event of breakage, and lots of wires holding us to our desks.

If you’ve got a wired phone that lives on your hard-wired phone system, you’re hard-wired to your desk.  Definitely NOT location-independent.

I tried RingCentral, a virtual phone system that lets you create multiple mailboxes and forward them to a variety of places, but ultimately ditched it.  Though a great system and one that I think you should look into, RingCentral fell short in a variety of ways.  For example:

RingCentral is a VOIP (Internet-based) phone system, which means that if their central servers go down then so does your phone system; and

RingCentral’s mailboxes don’t offer a huge degree of customization in the way phones are answered and calls handled.

So in the end I went back to Grasshopper, a phone system I’ve been using for my own virtual law firm for a number of years.  The idea behind Grasshopper is simple – it takes what would otherwise be an expensive and full-featured phone system and turns it into a web-based service.

Here’s how it works:  your caller dials your number and is met with an auto-attendant greeting (“Welcome to blah blah blah, if you know your party’s extension dial it at any time.  For a dial-by-name directory dial 8, for the operator dial 0, etc.”)  You choose your extension and dial it.  The recipient’s extension dials and they pick up or send it to voice mail.

Simple, right?

There are a few things going on under the hood that make it spectacular:

The extension can ring to any phone – a cell phone, a desk phone, a Skype phone … any kind of phone you want.  This means I can program Grasshopper to ring my extension (which happens to be 704) in my office, on my home phone line, my cell phone … anywhere I choose.  So when someone calls me and connects with me, it doesn’t matter where I am physically.

You can choose when your extension rings to which phone.  I can set it up that my extension rings to my office phone Mondays from 9:00am to 1:00pm, my cell phone on Tuesdays, my home phone on Thursdays, and on and on.

You can shut down your phone entirely.  If my paralegal is out to lunch from 12:00pm-1:00pm each day, I can tell Grasshopper to stop sending calls to her during that time and send them instead directly to voice mail.  If I know I like to get “real work” done each day from 3:00pm-5:00pm then I can tell Grasshopper to send all calls to voice mail during that time.  My receptionist, who handles all new client calls, goes to lunch at 12:30pm-1:30pm each day; during that time, I tell Grasshopper to send her calls to a virtual assistant.  No more lost calls for us!

Grasshopper sends all voice mail messages to the recipient’s email account in mp3 format.  When I miss a call I don’t have to dial in and listen to messages – they come to me.  But more important than that, I can save those mp3 files to the client’s folder in our computer system.  Record-keeping becomes a breeze!

With Grasshopper, there’s never a busy signal.  Though the system is POTS (plain old telephone system) lines rather than Internet-based, when someone calls my firm’s main phone line they never get a busy signal – period.  So now instead of having to pay for 14 phone lines (at $50 per month, that adds up fast) for 6 people, I can just have 6 office phone lines going to their desks.  That saves us $400 per month right there.  Cha-ching!

Of course, we needed to keep our “main” phone line and set up call forwarding to the phone number provided by Grasshopper.  But our new business cards will have the Grasshopper-provided phone number on them, so eventually that old number will be a relic.  We will eventually decide whether to keep it or mothball it, but I suspect it will remain on the books for a number of years at least (it’s a good number).

Once I signed the firm up for Grasshopper we hired a voiceover artist on Elance for $125 to do a series of outgoing messages for us – the main one (“Thank you for calling Shaev & Fleischman …”), the transfer messages (what people hear when they’re on hold), and a few other main ones such as the one for directions and such.

Each month we’re looking at a significant cost savings over a “regular” phone system.  More important, though, is the fact that the entire firm is now location-independent … at least, as far as the phone system is concerned.

Disclosure:  The links to Grasshopper contained in this post are affiliate links.  If you click on those links and ultimately become a customer of Grasshopper I will get a commission.  That commission does not increase your cost for the Grasshopper service at all.  Quite frankly, it’s not a ton of money in my pocket but it does help defray the overhead costs of this site.  You can also find Grasshopper service online by doing a quick Google search.

Remaking The Bankruptcy Law Firm: A Journey

The Location-Independent Bankruptcy Law FirmI recently told you all about my new journey, one of remaking the bankruptcy law firm.  It’s all about taking an old-line consumer bankruptcy lawyer’s operations in midtown Manhattan and creating a location independent law firm from the ground up without disturbing the existing practice.

For the past few weeks I’ve been sitting back and watching how things operate.  What’s struck me is that this is a place that looks exactly like the other consumer bankruptcy law firms I’ve been working with over the past few years; a place of controlled chaos, where clients run the joint and the staff does everything possible to keep the ball moving forward.

I outlined a few things that needed to get settled when it comes to being a location-independent law firm.  They are:

  • telephone systems
  • computer needs
  • email hosting and security
  • faxing (because some people still use the fax, darn them)
  • file management and backups
  • case management processes
  • effective calendaring
  • client and public education
  • staff management and human resources considerations
  • electronic document management and archiving

I’m sure there will be more, but for the time being I think I’ve bitten off well enough to make for an interesting travelogue of sorts.  In the coming posts, which will unfold over the next 3 months or more, we’ll talk about the challenges of managing and growing a location-independent law firm without upsetting the apple cart too much.

See you soon!

The Untethered Lawyer Goes Tethered? Not Quite.

What happens when a virtual lawyer joins forces with a bricks-and-mortar law office and attempts to create a new, hybrid organization that leverages technology to better serve the clients and provide everyone with the freedom to be as untethered as they want to be?

I live in an online world, untethered and rife with technology to make the practice of law more effective.  My life is my own, and my business is merely a portion of that life.

In other word, it’s the ideal work-life balance.  That is to say that it’s a work-life integration.  It gives me the opportunity to live my life holistically, to nurture my professional aspirations without sacrificing my personal needs.

But could this business model work for a traditional bricks-and-mortar law firm, one that has operated for 20 years in midtown Manhattan?  Can people working in that law firm be brought into the 21st Century willingly to improve their lives and their client relations at the same time?

That was my question when David Shaev and I started talking about how we could work together.  Since 2006 David and I have worked together on an informal basis, with me coaching him in his business operations and both of us referring work to one another.

Could we create a hybrid animal of sorts, a traditional law firm that has the flexibility to operate virtually as well?

As of this week, I’m the Managing Attorney at Shaev & Fleischman.  Headquartered in the Empire State Building in midtown Manhattan, one of our goals is to create a working environment that allows staffers and clients to interact in a way that makes them both more comfortable.

How we share information and communicate is important in this profession, and the world has changed rapidly in the past decade or so to the point where sitting behind a desk at the end of a long commute is counter-productive and arcane.

Our challenges are not insignificant.  David has operated his firm for two decades, and some of his staffers have been with him for nearly the entire time.  Their habits have been built over a long period of time, and their patterns are deeply ingrained.

I’ll be blogging about my experiences here, so you’ll get to see how events unfold over time.  I’m looking to you, my loyal readers, to give me your take on things and your feedback.  Watch me fall on my face or succeed, and I hope you’ll follow me on this incredible journey.

Why The Untethered Lawyer Ditched His iPhone For Droid

For weeks my iPhone hadn’t logged in any visual voicemail.  The only way I knew that there were messages was when my wife called to tell me that my voicemail was full.
For months my phone never rang, with callers going to voicemail (where I would lose them until my wife called to tell me that [...]

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Make 2010 The Year You Become Untethered!

The world is changing at such a rapid pace it seems as if nothing is the same from day to day.  We went from a cell phone to an iPhone (and, for some, to an Android or Palm Pre).  We went from desktops to laptops to netbooks.  Our Internet service went from dial-up to Ethernet [...]

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